Privacy Policy
Last updated: May 2025
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, and payment details when you register for an account or purchase tickets. We also collect usage data and technical information about how you interact with our platform.
2. How We Use Your Information
We use the information we collect to process ticket purchases, send event confirmations and reminders, provide customer support, prevent fraud, and improve our services. We do not sell your personal information to third parties.
3. Information Sharing
We may share your information with event organisers in connection with tickets you purchase, payment processors to complete transactions, and service providers who assist in our operations. We may also disclose information when required by law.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
5. Security
We implement industry-standard security measures to protect your personal information, including encryption of sensitive data in transit and at rest. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, object to or restrict processing, and request data portability. Contact us to exercise these rights.
7. Cookies
We use cookies and similar tracking technologies to maintain your session and improve your experience. You can control cookie settings through your browser preferences.
8. Contact Us
For privacy-related questions or requests, please contact us at privacy@groovtix.com. We aim to respond within 30 days.